AUMA increases investments in international service strategy
Major investment in service facilities, resources and training ensures that AUMA maintains a highly responsive, customer-focussed support for its modular electric actuators. Responding to growth in its installed base, the UK subsidiary has recruited additional engineers and purchased new support vehicles including fully equipped response vans permanently located close to customers sites.
New test benches have also been installed at the company’s US, Russian and Italian operations at a cost of approximately EUR 280,000. The new benches designed to test actuators and controls are a replica the equipment installed at AUMA’s main manufacturing plants. During 2013, the group’s Chinese operation will also receive delivery of new test benches.
These investments are backed by regular education for the company’s global workforce. An intensive fieldbus induction was completed by AUMA’s Scandinavian technicians and service specialists in Brazil, and its technicians in Singapore successfully completed the Certified PROFIBUS Engineer training course.
Cutting-edge facilities and equipment supported by a comprehensive training programme confirm AUMA’s commitment to after-sales and supports an international strategy to provide proactive, preventative maintenance.