Emerson boosts service, education initiative in Europe

Emerson Process Management continues to strengthen its education, service and support capabilities for customers in Europe with the opening of six new service centres and three new education centres in the last 12 months. The new centres are part of Emerson’s on-going global support service initiative that also includes expanding and upgrading many of its existing facilities.

Over the last 12 months, Emerson has opened new service centres in Germany, The Netherlands, Italy, Spain, Hungary and Kazakhstan. Staffed by trained, certified personnel, the range of services offered includes field service and diagnostics, training and parts delivery, valve maintenance and repair, turnaround support, and spare part inventory management. Emerson has also extended the capabilities of its service and support centre in Aberdeen, UK. This includes expanded after-sales service, training and project engineering functions.

Emerson has also expanded and upgraded its existing training facilities in Spain (Madrid), Italy (Seregno), Norway (Porsgrunn), Germany (Haan), and the UK (Leicester and Stirling). Supporting these locations, Emerson’s European ‘centre of excellence’ for flow at Ede (The Netherlands) is providing trainers and equipment, and has also introduced an extended range of training programmes.

Emerson’s control valve customers also now have access to the European education centre for control valves in Cernay (France). Supporting Emerson’s growing number of Syncade Suite operations management software (MES) users in Europe, Emerson has extended its Syncade Training Programmes in Herlev, Denmark. Emerson has also opened new education facilities in Chelyabinsk and St. Petersburg for users of Emerson’s Ovation control systems.