Powell Valves has announced changes to its customer-service structure in order to facilitate quicker response.
“One of Powell’s greatest strengths is our ability to be nimble, flexible and quick to react to customer and market demands”, Tim Fries, vice president of sales & marketing, North America and International, said. “We have designed a structure that enables us to quickly bolt on resources to scale our business to meet those demands quicker than anyone in the industry.”
As part of the changes, Kate Boggs becomes manager/capital projects quotation & management. She will direct the capital projects team to execute the company’s corporate project strategy. She previously was capital projects quotation representative. Katie Rominger becomes manager/customer service, distribution and maintenance, repair & operations. In addition to her responsibility to service the Southeast territory, Rominger will lead the team of customer service representatives and work closely with Powell’s partners to ensure that customer expectations are met or exceeded. She previously was customer service representative. Jeff Sizer has been named manager/international customer service and business development. He will be responsible for servicing and expanding international partnerships, and executing Powell Valve’s international growth strategy. He previously was manager of customer service business development.